Ordering Information

IMPORTANT POLICIES

If you experience any problem with a Stagestep product, you must notify Stagestep within 72 hours of receipt to validate, exchange or credit.
Stagestep will provide you with the computer tracking number, the shipping date, ETA and trucking company.
Free shipping of certain products means free ground shipping in the Continental U.S. only.
You can select any trucking company or designate any appropriate means of pickup and transport. If you wish, Stagestep will act on your behalf and will ship the "best way" unless otherwise instructed.
Stagestep is not responsible for costs related to the delay, damage or installation of its flooring.
Floors must be inspected for defects and dye-lot prior to installation.
Installation of flooring denotes acceptance.
Floors are shipped FOB our warehouse unless otherwise arranged via interstate trucking and fully insured in the customer's name. All claims must be made to the trucking company by the customer.
Stagestep cannot guarantee a date of delivery. We can and will give you our best estimate.
There is a 15% restocking fee on returns.