Shaw 10 online orders can only be shipped to business/commercial addresses. Customer will be responsible for removing from back of truck without assistance of a liftgate. All installation and maintenance products such as tape or cleaning products ordered at same time will be shipped separately.
Shipment Delivery Terms
Please note: The trucking company will NOT make inside deliveries. It is the customerās responsibility to transport flooring from the truck into your facility.
What is your return policy?
RETURN POLICY:Ā ALL RETURNS MUST BE AUTHORIZED.Ā Customers must notify Stagestep either by email or phone within 72 hours of receipt providing a reason for the return.Ā An authorization number will then be issued. Shipping is the responsibility of the customer. Product must be properly packaged. Returns are subject to a 15% restocking fee.Ā Additional
Do I really need a subfloor? Can floors be installed over a regular concrete floor?
Stagestep offers one line of flooring that is designed to be installed over a concrete floor without the use of a subfloor. Woodstep Plus and Woodstep Ultra are multipurpose dance floors that have a foam backing and an exceptionally realistic wood design. They can be installed temporarily, semi-permanently, or permanently over a concrete or hardwood
Is the Springstep subfloor hard to install? What do I need to install it?
Springstep IV doesn’t require installation products. Its patented tongue and groove system allows even the most novice installer to easily snap its components together. It requires no nails, glue, or screws. You will need a circular saw to custom fit the panels to your room, but the floor panels require relatively little cutting. The Springstep
