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FAQ

What is your return policy?

RETURN POLICY:  ALL RETURNS MUST BE AUTHORIZED.  Customers must notify Stagestep either by email or phone within 72 hours of receipt providing a reason for the return.  An authorization number will then be issued. Shipping is the responsibility of the customer. Product must be properly packaged. Returns are subject to a 15% restocking fee.  Additional charges may be incurred subject to inspection.

 If merchandise is damaged due to shipping, customer must note same on Bill of Lading or receipt, or refuse delivery.  Customer should immediately notify Stagestep and send pictures of the damaged packaging and/or product.  An authorization number will be issued.  Damaged products due to shipping will be replaced at no charge to the customer.
In the case of a manufacturers defect, Stagestep will authorize return of merchandise for replacement at no charge to customer.  Customers who want to return merchandise may do so after notifying Stagestep either by email or phone within 72 hours of receipt of merchandise.  An authorization number will be issued.
All Remnant and Close-out/Discontinued sales are final and non-returnable unless damaged during shipment.
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Is the Springstep subfloor hard to install? What do I need to install it?

Springstep IV doesn’t require installation products. Its patented tongue and groove system allows even the most novice installer to easily snap its components together. It requires no nails, glue, or screws. You will need a circular saw to custom fit the panels to your room, but the floor panels require relatively little cutting. The Springstep IV does not attach to floors or walls, yet has the appearance and functionality of a permanent subfloor. The Springstep IV subfloor easily transfers to the next location, and it is always possible to add or subtract more square footage.

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Can I install the Springstep over a regular concrete floor?

Yes, but it is imperative that you apply a concrete vapor barrier to the floor before you install. If the vapor barrier is not applied, moisture can collect which can damage your flooring, causing wood to swell and seams to spread. If you do not apply a vapor barrier over your concrete flooring, you void all Stagestep’s guarantees. Try our Bone Dry or Versa Shield vapor barriers to prevent these calamities and protect your investments.

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What’s a marley or marley style floor?

A performance surface is flooring suitable for dance or sport. Performance surfaces are normally laid on top of, or are part of, a sprung floor to produce a complete dance floor or sports floor system.

Dance performance surfaces made of sheet vinyl are also called marley dance floors, dance floors or marley floors. They are called marley type floors because the original manufacturer was Marley Floors Ltd.

Theatres often have a number of roll-out floors with different characteristics to satisfy the requirements of different forms of dance.

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Do I really need a subfloor? Can floors be installed over a regular concrete floor?

Stagestep offers one line of flooring that is designed to be installed over a concrete floor without the use of a subfloor. Woodstep Plus and Woodstep Ultra are multipurpose dance floors that have a foam backing and an exceptionally realistic wood design. They can be installed temporarily, semi-permanently, or permanently over a concrete or hardwood floor. The concrete floor must be sealed against moisture before installing any floor.

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Which is the most versatile dance floor?

Timestep is the best multipurpose dance floor that Stagestep offers, because it is our most durable. Timestep is ideally suited for all movement activities including ballet, tap, theatrical, jazz, folkloric, modern, ballroom, and character. This heavy duty portable and permanent flooring for touring and studio can handle heavy scenery, props, and percussive dance, and is non-slip.

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Is installation permanent?

Every flooring system Stagestep offers can be installed temporarily, semi-permanently, or permanently except for the Hardwood Flooring System, which is a custom designed permanent hardwood flooring system.

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How much is shipping? How long will it take for me to receive my product?

Shipping time and cost is based on weight and distance, so it will vary per order. A Stagestep representative will provide you with specific shipping charges with a no obligation estimate. Most orders are delivered within 7-10 business days from the day the order is placed.

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I’m having problems installing my floor. What should I do?

Before you install your floor you should thoroughly read all of our installation instructions, but if you are still unsure, you can refer to our installation booklet online. You can call our offices for technical support Monday through Friday, 9am to 5pm, Eastern Standard Time.

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I have a Stagestep floor, what should I do to maintain it?

Stagestep offers a line of eco friendly maintenance products for both wood and vinyl floor surfaces. The Slip NoMor Maintenance kit is timesaving, cost efficient, durable; and enhances both the safety and the aesthetic beauty of your floor.

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How do I remove scuff marks from my floor?

Rent a floor cleaning machine from a home supply store with a green scouring pad and use the appropriate flooring cleaner. Once that is done, use the Slip NoMor Maintenance kit to protect your floor against future scuff marks and tap residue.

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How do I deal with tap residue?

Tap Shield, applied directly to the taps, eliminates the grey/black mess made by aluminum taps, or use the Slip NoMor Maintenance system on your floor. To clean up tap residue, see Stagestep’s maintenance information online.

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