Stagestep cannot guarantee a date or time of delivery. We can and will give you our best estimate.
Stagestep will provide you with the computer tracking number, the shipping date, ETA, and trucking company used for shipping.
Flooring is shipped FOB our warehouse unless otherwise arranged,
via interstate trucking and fully insured in the customer’s name. All claims must be made to the trucking company by the customer.
Stagestep is not responsible for costs related to the delay, damage, or installation of its flooring.
Floors must be inspected for defects and dye-lot prior to installation.
Any non-concealed damage to your shipment must be noted on shippingdocuments at time of receipt. Photo documentation should be sent to Stagestep to facilitate all claims.
Upon receipt of shipment, vinyl flooring rolls must be removed from pallet and stood vertically immediately. We are not responsible for damage if this is not done.
Installation of flooring denotes acceptance.