RETURN POLICY: ALL RETURNS MUST BE AUTHORIZED. Customer must notify Stagestep either by email or phone within 72 hours of receipt providing a reason for return and/or replacement. A photo clearly showing specific issue must be sent by email. It will then be determined if return is required. If yes, an Return Authorization # will be issued for 1) manufacturer defect, 2) damage occurring shipping, or 3) wrong product shipped. Stagestep will replace product at no charge to the customer for one of the aforementioned reasons. Product being returned must be properly packaged.
All Pre-Cut Home Dance Floors and Close-out/Discontinued sales are final and non-returnable unless damaged during shipment.
Due to the pandemic, returns for reasons other than manufacturer defect, damage occurring during shipment or wrong product shipped, returns will not be authorized.