Shipping for online purchases is free to the 48 contiguous United States.
We charge for shipping for online orders to states outside of the 48 contiguous states.
Flooring will be shipped FOB Philadelphia unless otherwise arranged.
All other products will be shipped prepaid UPS or FedEx unless shipped with flooring via interstate trucking. All freight prepaid.
For shipments outside the continental U.S., orders ship via UPS International or Federal Express. Please call for shipping cost.
Stagestep is not responsible for installation costs (lost wages, reinstallation) resulting from damaged flooring due to shipping or manufacturer defects.
Flooring is shipped via interstate trucking. Cost is determined by weight and distance. Stagestep will be happy to quote shipping costs. We discount all published rates.
To order maintenance products or installation products, call 800-523-0960, during business hours or shop 24 hours a day online.
All claims must be made to the trucking company by the customer.