If you can visually see the damage when the trucker arrives, refuse the shipment. You may sign a document attesting to the damage. Call Stagestep and ask for the shipping department and inform them. If you are not sure if the product was damaged, or if it is just the packaging, receive the shipment, take pictures, and inspect. If any product needs to be replaced, call customer service and send the pictures as instructed. All shipments are insured, and we will do our best to get a replacement or credit issued in a timely manner.
