RETURN POLICY: ALL RETURNS MUST BE AUTHORIZED. Customers must notify Stagestep either by email or phone within 72 hours of receipt providing a reason for the return. An authorization number will then be issued. Shipping is the responsibility of the customer. Product must be properly packaged. Returns are subject to a 15% restocking fee. Additional charges may be incurred subject to inspection.
If merchandise is damaged due to shipping, customer must note same on Bill of Lading or receipt, or refuse delivery. Customer should immediately notify Stagestep and send pictures of the damaged packaging and/or product. An authorization number will be issued. Damaged products due to shipping will be replaced at no charge to the customer.
In the case of a manufacturers defect, Stagestep will authorize return of merchandise for replacement at no charge to customer. Customers who want to return merchandise may do so after notifying Stagestep either by email or phone within 72 hours of receipt of merchandise. An authorization number will be issued.
All Remnant and Close-out/Discontinued sales are final and non-returnable unless damaged during shipment.