Return Policy 

Stagestep is committed to providing our customers with a quality product and an excellent overall experience.  

Online Orders – 30-Day Return Policy 

• Returns are permitted within 30 days of sale and are subject to a 15% re-stocking fee. 

• The product must be returned in original condition, unused, in original packaging.  

• Return shipping costs are the sole responsibility of the Purchaser. 

• Stagestep may refuse to credit any amount if the returned item has been used, damaged, or altered by the customer. 

• All Pre-Cut Dance Floors and close-out sales are final and not returnable unless damaged during shipment. 

Flooring Orders by Freight – All Returns Requests must be received within 72 hours of receipt 

Should a customer have an issue with flooring orders shipped by freight, they must notify Stagestep either by email or phone within 72 hours of receipt. An explanation for a request for a replacement or return should be provided along with a photo clearly showing specific issue. It will then be determined if a Return Authorization Number will be issued. 

Examples of Authorized Returns include: 

• Damages to shipping. 

• Wrong product shipped. 

In these instances, Stagestep will replace the product at no charge to the customer. 

Should manufacturers defects be suspected, customers are to contact our customer service team at (215) 636-9000 or at [email protected].  All Claims will be reviewed in a timely manner 

All other returns will be subject to a 15% re-stocking fee. Return freight will be the sole responsibility of the customer.  Note that the product being returned must be properly packaged and received in its original condition. 

All Pre-Cut Home` Dance Floors and Close-out/Discontinued sales are final and non-returnable unless damaged during shipment.