Shipping & Handling

Locations

U.S. Headquarters

4701 Bath Street
#46 Philadelphia, PA 19137
800-523-0960
215-636-9000
267-672-2912 (fax)
Email: [email protected]

Canada

800-523-0960

Australia: DancersWorld

Int’l Number: 618 8333 2366
Email: [email protected]

Singapore: Er Dancefloor Systems

Int’l Number: 65 9155 2267
Email: [email protected]

Mexico: Cache Interiores

Int’l Number: 81-73-25-00
Email: [email protected]

United Kingdom / Europe: Flint Hire Supply

Int’l Number: 020-7703-9786
Email: [email protected]

Hot Rush Delivery Service

When you have little or no time between ordering your floor and that studio opening or upcoming performance… rely on the Stagestep™ Hot Rush Delivery Service. Ask your Stagestep™ representative for details. Expedited shipping is also available at an extra charge.

Terms & Availability

In stock – 2 days to three weeks delivery depending on destination. Special orders 3 to 10 weeks.

Shipping

Flooring will be shipped FOB Philadelphia or unless otherwise arranged.

All other products will be shipped prepaid UPS or FedEx unless shipped with flooring via interstate trucking. All freight prepaid or C.O.D.

For shipments outside the continental U.S., orders ship via UPS International or Federal Express. Please call for rate.

Stagestep™ is not responsible for delays in shipping once product has left our warehouse.

Flooring is shipped via interstate trucking. Cost is determined by weight and distance. Stagestep™ will be happy to quote shipping costs. We discount all published rates.

To order floorcare products or tape, call 800-523-0960, 24 hours a day to order with your credit card information. (USA only.)

Payment

Purchase orders accepted from city, state, and federal institutions and public school systems. Net 30 days. All other orders must be prepaid. We accept credit cards (MasterCard, Visa, Discover, and American Express), certified checks, and money orders for U.S. and Canadian currency. Checks can now be faxed as payment to expedite your order. We can also provide current exchange rate for foreign currency.

How To Order

PHONE

TOLL FREE ORDERING OR CUSTOMER SERVICE 800-523-0960 (Toll free in the U.S. & Canada) • 215-636-9000 8:00am to 5:00pm EST Monday through Friday

MAIL

Send your order to:
Stagestep™, 4701 Bath Street, #46 B,
Philadelphia, PA 19137.
Make checks payable to Stagestep™

FAX: 267-672-2912

For credit card and check orders. Also for requests for information or price quotes.

E-MAIL: [email protected]

For orders by credit card only. Also for requests for information or price quotes.

STORE

Order all products, other than flooring and subflooring, on our Online secure store 24 / 7.

Important Policies

Call customer service with any questions regarding shipping. 800-523-0960

• If you experience any problem with a Stagestep™ product, you must notify Stagestep™ within 72 hours of receipt to validate, exchange, credit, or file insurance claim.
• Stagestep™ will provide you with the computer tracking number, the shipping date, ETA, and trucking company.
• Free shipping of certain products means free ground shipping in the Continental U.S. only.
• You can select any trucking company or designate any appropriate means of pickup and transport. If you wish, Stagestep™ will act on your behalf and will ship the “best way” unless otherwise instructed.
• Stagestep™ is not responsible for costs related to the delay, damage, or installation of its flooring.
• Floors must be inspected for defects and dye-lot prior to installation.
• Installation of flooring denotes acceptance.
• Floors are shipped FOB our warehouse unless otherwise arranged via interstate trucking and fully insured in the customer’s name. All claims must be made to the trucking company by the customer.
• Stagestep™ cannot guarantee a date or time of delivery. We can and will give you our best estimate.